Privacy Policy
PRIVACY POLICY
Last updated: August 17, 2026
At SOHSUNN, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us or otherwise interact with SOHSUNN.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with SOHSUNN, we may collect information including:
• your name;
• email address;
• phone number;
• billing and shipping address;
• order and purchase information;
• payment-related information;
• account information, if you create an account;
• communications you send to us;
• device, browser and IP address information;
• website activity and interaction information;
• marketing preferences.
Payment information may be processed securely by our payment providers and may not be stored directly by SOHSUNN.
2. HOW WE COLLECT INFORMATION
We may collect personal information directly from you when you:
• place an order;
• create an account;
• subscribe to our email marketing;
• contact our customer service team;
• submit a form;
• interact with our website.
We may also automatically collect certain technical and usage information through cookies, pixels and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• process and fulfil your orders;
• arrange shipping and delivery;
• process payments and refunds;
• communicate with you about your order;
• provide customer support;
• prevent fraud and maintain the security of our store;
• improve our website, products and customer experience;
• understand how customers use our website;
• send marketing communications where you have consented or where otherwise permitted by law;
• comply with legal and regulatory obligations.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website activity, improve performance and support advertising or marketing activities.
Depending on your location, you may be provided with controls that allow you to manage certain cookie and privacy preferences.
You can also adjust cookie settings through your browser. Disabling certain cookies may affect how some features of our website function.
5. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
• Shopify;
• payment processors;
• fulfilment and shipping providers;
• customer service providers;
• analytics providers;
• marketing and advertising providers;
• technology and website service providers;
• professional advisers;
• government authorities or regulators where required by law.
We only disclose personal information where necessary for legitimate business purposes or where otherwise permitted or required by law.
6. SHOPIFY
Our online store is hosted by Shopify.
Shopify processes certain personal information to provide ecommerce services, including hosting, checkout, fraud prevention and other functionality used by our store.
Your information may therefore be processed by Shopify and its service providers in accordance with their own privacy practices.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process or store personal information outside Australia.
As a result, your information may be transferred to or processed in countries other than the country in which you live.
Where required by applicable law, we take reasonable steps to ensure that personal information transferred internationally is handled appropriately.
8. MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from SOHSUNN, we may send you information about new products, offers, promotions and other updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or customer service requests.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes and complying with legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
10. YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain personal information where applicable;
• withdraw consent where processing is based on consent;
• object to or restrict certain uses of your information where applicable;
• opt out of marketing communications.
To make a privacy request, please contact us at:
We may need to verify your identity before completing certain requests.
11. ACCESS AND CORRECTION
If you believe personal information we hold about you is incorrect, incomplete or out of date, you may contact us to request correction.
You may also request access to personal information we hold about you, subject to any exceptions permitted by applicable law.
12. SECURITY
We take reasonable measures designed to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
SOHSUNN is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. PRIVACY COMPLAINTS
If you have a concern or complaint about how we have handled your personal information, please contact us at:
Please provide enough information for us to understand your concern.
We will review your complaint and aim to respond within a reasonable period.
Nothing in this Privacy Policy limits any privacy rights available to you under applicable law.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.
The latest version will always be available on this page, with the date of the most recent update shown above.
16. CONTACT US
If you have any questions about this Privacy Policy or how SOHSUNN handles personal information, please contact us at:
SOHSUNN
Made for Endless Summers.