Shipping
SHIPPING POLICY
At SOHSUNN, we aim to get your order to you as smoothly as possible.
ORDER PROCESSING
Orders are processed within [1–2 business days] after your order is confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Orders placed on weekends or public holidays will be processed on the next business day.
AUSTRALIA SHIPPING
We offer FREE SHIPPING on orders over $75 AUD.
For orders under $75 AUD, shipping costs will be calculated and displayed at checkout.
Estimated delivery:
Standard Shipping: [3–7 business days]
Please note that delivery times are estimates and may vary depending on your location, carrier delays, public holidays, or other circumstances outside our control.
INTERNATIONAL SHIPPING
International shipping options and rates are displayed at checkout where available.
Estimated delivery:
International Shipping: [5–10 business days]
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a confirmation email containing your tracking details where tracking is available.
You can also visit our Track Your Order page for updates.
Please allow some time for tracking information to become active after dispatch.
INCORRECT SHIPPING ADDRESS
Please make sure your shipping information is correct before placing your order.
If you notice an error after ordering, contact us as soon as possible at:
We will do our best to help before your order is dispatched, but we cannot guarantee that an address can be changed once fulfilment has begun.
DELAYED, LOST OR DAMAGED ORDERS
If your order is significantly delayed, arrives damaged, or you believe it has been lost in transit, please contact us at contact@sohsunn.com with your order number and we will assist you.
Nothing in this policy limits any rights you may have under applicable consumer law.
QUESTIONS?
If you have any questions about shipping or your order, contact us at:
SOHSUNN
Made for Endless Summers.